Every year, the Moneyfacts Consumer Awards asks members of the public to vote for the brands that have given them the best customer experience. Moneyfacts is delighted to announce that the Co-operative Bank has won the Branch network of the Year Award 2020.
"The Co-operative bank has claimed the Branch Network of the Year Award 2020 for the third year running with its commitment to providing excellent service in a face-to-face environment. The consumers who voted for The Co-operative Bank has made it clear that banking in a physical branch location is still a service they very much want. Many congratulations to The Co-operative Bank.”
- Michelle Monck, Head of Digital, Moneyfacts.co.uk
“To have won this award for 3 years running is a tribute to our branch colleagues who put our customers at the forefront of what they do, day in, day out. Our values and ethics have always been more than words on paper. They underpin how we run our branch network, distinguish us in the market place and run through everything we do. We remain the only branch network on the high street with a clear customer-led ethical policy which gives our customers a say in how their money is used. I would personally like to thank our customers who have voted for us, not just this year, but over the last 3 years, and I look forward to welcoming you into our branches in 2020 and beyond.”
Head of Branch Network
The Co-operative Bank
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We received more than 170,000 votes to help decide which brands should be recognised for their service and products. See the full list of winners.
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